Transport Security Department – Unified Call Center (908)
Live Public Services Dashboard
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LIVE
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All Shifts
Morning 06–14
Evening 14–22
Night 22–06
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To
Today · All Shifts · 00:00–23:59
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Call Performance
Today
Total Calls Received
0
Answered Trend — Last 2 Hours
Live
Answered
English: 18
·
Arabic: 7
0
Waiting in Queue
English: 0
·
Arabic: 0
0
Call Back
English: 3
·
Arabic: 1
0
Service Level Performance
0%
TARGET 90%
Target Threshold
90%
Performance Delta
↗ +1.8%
Above Target
Customer Satisfaction (CSAT)
Overall Score
0
/ 5.0
Sentiment Distribution
Positive
78%
Neutral
14%
Negative
8%
Contact Sources
4 Channels
0
Total Contacts
Call
0
60%
Email
0
23%
Social Media
0
13%
Manual
0
3%
Live Agent Capacity
0
Total Agents
0
Logged In
0
Available
0
On Call
Agent Roster by Status ·
50% of logged-in on call
Available
· 2
90801
Zayd Al-Harbi
90804
Sara Ahmed
On Call
· 3
90805
Omar Bin Rashid
90806
Layla Haddad
90807
Yusuf Al-Qasimi
Away
· 1
90803
Nour Khaled
Offline
· 1
90802
Hamza Al-Mansoori
Integrated Service Requests
4 Categories
Total Active Volume
0
Lost & Found
49%
0
English: 18
·
Arabic: 12
Suggestions
41%
0
English: 15
·
Arabic: 10
Complaints
8%
0
English: 3
·
Arabic: 2
General Enquiries
2%
0
English: 1
·
Arabic: 0
Live Operator Status
Real-Time Feed
ID
Agent Name
Calls Answered
Live Status
Assigned Service